Resolved: Main support portal currently experiencing issues
Incident Discovery Time: 08:43am on 10/02/2019 Time of Resolution: 02:07pm on 10/02/2019 Services Impacted: Service Management Systems Description of Impact Boston University's main support contact was...
View ArticleResolved: Kaltura is experiencing a partial outage.
Incident Discovery Time: 02:04pm on 10/02/2019 Time of Resolution: 06:25pm on 10/02/2019 Services Impacted: Teaching & Learning Technologies Description of Impact Kaltura experienced a partial...
View ArticleResolved: BU website is unresponsive
Incident Discovery Time: 02:20pm on 10/08/2019 Time of Resolution: 02:49pm on 10/08/2019 Services Impacted: Websites Description of Impact BU homepage was returning errors Incident Description and...
View ArticleResolved: Multiple reports of wireless access issues reported at Warren...
Incident Discovery Time: 06:48pm on 10/17/2019 Time of Resolution: 07:58pm on 10/17/2019 Services Impacted: Network Security Services Description of Impact The IT Help Center had received multiple...
View ArticleResolved: Office 365 email is unavailable via web browsers and some other...
Incident Discovery Time: 08:16am on 10/20/2019 Time of Resolution: 10:51am on 10/20/2019 Services Impacted: Email & Calendaring Description of Impact The IT Help Center Service Desk received...
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